3. Hoping a virgin team member will see this and send an engineer out to fix the issue. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. Broadband in the UK is broken, but we’re here to make things better. Re: Ps5 latency problems since 120hz. 168. Sometimes bandwidth gets. 0 Kudos. Virgin Media issues statement on latency issues - UPDATED. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. 8. Click on the “Upstream” tab, copy the text and paste into your reply. Network lag happens for a few reasons, namely distance and congestion. My latency is very high and - 5173339. Downstream bonded channels. We would like to show you a description here but the site won’t allow us. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. October 3. This provides lag-free play without disruption across multiple connected devices. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. Step: 03: Let The Virgin Test Speed Results Load And See The Results. I've gone through the usual resetting the hub 5, no faults in my area etc. I have issue with my wifi in general since the start of my contract. Current VM broadband only customer. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. 8 million premises since it began some years ago (c. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. 1 modem mode. 1. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Got a response from virgin media about a complaint I made. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. on 09-02-2021 13:29. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. 28. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. The issue occurs over several different games, so the problem is common to me. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). You should setup a BQM here- This will keep track of. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. And my uploads are perfect. Acquired Downstream Channel (Hz) 331000000. My goal is to reduce latency and jitter such that the delay and buffering on a real. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. 1) 5. 8 results in RTTs of >500ms and ~10-30% packet loss. Options. The problem is now so bad that every few minutes, a ping to 8. . Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. 397 ms. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. Broadband, Phone & TV bundles from £31. i have typical devices connected. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. 1 Kudo Reply. The best times to game online or make big downloads, for example, would be when connection is fastest. Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. High Latency In Every Game. 0800 561 0061 - which usually gives the most up to date info. Browse. We’re still experiencing some speed issues that we didn’t before though. By default, all projects automatically come with a default network that allows certain kinds of connections . Are you able to monitor this and let us know how things are looking going forward. I even opened up a complaint. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. 1 GB/s download according to Samknows). To see whether 5G has arrived in your area, visit our coverage checker. Hi all, First post here. 50p/m for 264Mbps speeds, £36. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. . Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Browse. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. 1 53700000 36 5120 KSym/sec 64QAM 2. 95 a month Save £10 a month for 12 months. Sadly - 5243564. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. Rebooting. Unfortunately it has made no change to the latency issues we are seeing. Please let me know how you get on and if any of these steps have helped. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. The estimated fix dte and time is the 27th February at 3pm. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. Packet loss is where some bits of information are lost. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. 4. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. This didn't solve the issue for me though. Static ip Address Cost. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The latency test I was doing was on the Virgin app to my mobile phone. Let us know. I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. We would like to show you a description here but the site won’t allow us. While basic speeds of 3-5 Mbps. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. £15. Search Search. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. The engineer which came out found no issues but suggested we had too many devices (approx. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Download speed, ping and latency are fine. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. I have virgin media hub 3 speed 200. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. I’m now getting normal speeds and latency. I'm in Northern Ireland on 350MB. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. Bandwidth measures how much data your internet connection can download or upload at a time. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. End. Latency is getting worse everyday. 168. I have just upgraded to the 1GB package and received a new hub5. The higher latency and occasionally asinine routing makes a notable difference. 0 devices and can cover the M125 to M600 services. If you don’t want to run a test right now, just read our. 65. Re: High ping and latency. You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. 168. 2. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. For the test to the Hub, expect to see a result. It doesn't matter how big the download is (it could be a song that would take a. When you place your order, we'll let you know. Rebooting the hub usually starts the BQM recording again. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. Unbearable latency, lag spikes & packet loss for 1. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. If any additional information is need I'll happily provide it. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. If needed you can book a technician, order a replacement WiFi Hub, or. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. 0. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. But you have mentioned that we keep. Connect your device to Hub 3 using WiFi or wired mode. See on. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. Fewer delays mean that the connection is experiencing lower latency. I had this issue before in late July but it - 5102935. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Sign in . As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Just extensive internet blackouts and generally high jitter. which increase the cost of broadband contracts by the. The only fix I've found for this is to limit my upload speed. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Rang up virgin media loads of times but they don’t - 5211531 - 2. I was told it was my network, I was very sceptical as it. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Use a cable connection. 50p/m for 132Mbps speeds, £32. Running test via Thinkbroadband high latency spikes and packet loss. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Different upstream speeds are available at either 2Mbps. There's likely 2 issues at play here: Known latency issue on the Superhub 3. I'm very sorry to hear about the issue with your broadband service. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. . If the router is too far away and there are no cables at your place of residence, a. Regular readers will recall that we first spotted a smaller batch. Entertain me; Broadband Deals. Allocate your device (s) static IPs in your router settings > devices, I'd start at . When the speed of the two devices differs. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. 100. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. 174. Submit. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. Also some packet loss. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Sending out ANOTHER engineer to replace the hub again and the. I am sorry to hear that you are having issues with the broadband, this is not. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. Launch your browser, type 192. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Flag for a moderator. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 1) 5. After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Set the Virgin Media Hub from router to modem mode. Only 4 devices connected. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. Calls over internet issues with Virgin wifi. However, by design, it is more insulated against physical downtime and failures. More comprehensive network performance managers can test and check latency alongside their other features. This provides lag-free play without disruption across multiple connected devices. Modem is still rubbish, but if used in modem mode there are no latency spikes. Make sure your connection to your router is at least as fast as your Internet connection itself. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. This is just a technical te. Need to contact Virgin Media Customer Services?. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. An extra 2GB of mobile data if you have broadband issues. 168. VM cable was only laid in my area last spring and made available for installation last summer. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. Some games consoles support features like ‘Auto Low Latency Mode’ (ALLM) and ‘Variable Refresh Rate’ (VRR). Latency is a synonym for delay. I use Google DNS servers, you may prefer Cloudfare, in which case enter. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . My BQM often shows as completely red even though I have an internet connection. on 12-06-2022 21:57. Using the Connect App, all the Jitter and Latency seem to come. You’ll currently pay £45 per month for Gig1. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. 1 (Cloudflare DNS) has quadrupled to 45-65ms . The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Speed Test: The speeds are fine but upload latency is really high from previous tests. From beta to yesterday (6/10) i had no issues with latency. If it is virgin then it happens to a lot of people including myself. Booking an engineer is easy with Virgin Media. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Reply. Re: High Latency for over 12-18 months. Leave it off for about 10 seconds. just general stuff. Re: High Latency for over 12-18 months. Hub 3. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. . Today we wanted to share a quick update. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. particularly with speed and latency. Virgin Media would have same issue some hours once per week late night. Latency is the amount of time used by data to reach its destination and come back. Cable Modem StatusItem Status Comments. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Solved: Hi all I've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great. Hey @J4cko,. . Click on the “> Check router status” button. 168. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. I have rebooted all devices (VM Hub, my own router. I have experienced this issue for 24 months approximately. The speed tests are all good, tested with multiple tools and speed is as expected 350/35. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. Sorry to hear of the broadband issues. Switch off your Gigacube and take out the SIM card. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. Sometimes bandwidth gets confused with. I was previously on M200 but have upgraded to M500. The router will go through the booting up. Trouble is that will affect the other. a week ago - last edited a week ago. Start a broadband monitor now. Attached are my logs and BQM. 1. 2 39400000 35 5120 KSym/sec 64QAM 4. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. 5 million via FTTP and. I wa. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Extremely Bad Ping and Latency. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Bandwidth is the amount of data you can send and receive in one second. . Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. Still the same as last three weeks. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. 4. HWLewis1080. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. 8%, respectively. danielefc. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. on 04-02-2023 20:28. on 28-05-2022 10:33. Hi @buchosmambo 👋. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. It appears to be a due to a routing choice which appears to go via US servers. Issues with latency . . While basic speeds of 3-5 Mbps. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. not-set-yet. We hope to have this fixed by: 00:00 . Please see link below for a 24 hour snap shop. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Virgin Media Community; Broadband; Gaming Support; High latency; Options. The average latency range for most sites is between 50 and 150 ms. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. Appreciate the assistance. 0%. Also took the option of a mini TV streaming box. My Broadband Ping I've had numerous issues (VM Business) so might share similar problems as OP. It appears to be a due to a routing choice which appears to go via US servers. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Virgin Media Ireland provides answers to all your slow speeds questions here. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. Virgin Media Outage Update - Description: Service update. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. 9 out of the 30 customers on that specific cabinet were due a. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). Select ‘Virgin Mobile Home Internet’ . 100. No improvements, still lagging and getting packet loss constantly. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). 962 ms 5. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. woke up the. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. on 13-05-2023 13:11. Click on the “Upstream” tab, copy the text and paste into your reply. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). It doesn't matter how big the download is (it could be a song that would take a. This is causing problems in games but also causing stuttering and drop outs when doing video calls. . Join from just £25 per month. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. 4-6. I have run some diagnostics from here, I can't see any outages from utilisation. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. 222 ms 3. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). Thanks for your post. Yes, the issue is having done various test for latency through WiFi to the hub. 1. I've done a full reboot of the router and my Decos. 1 GB/s download according to Samknows). Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 5.